Your order is processed within 0–1 business day. Including processing, delivery takes 6–10 business days to EU countries such as Germany, the Netherlands, France and Spain, and 8–13 business days to the United Kingdom, the United States, Canada and Australia. Large, oversized, fragile or made-to-order items take 10–25 business days; their product page shows the exact estimate. Delivery times are estimates, not guaranteed dates. Standard shipping is always free.

Tracking information can take some time to update after your order has been dispatched, and new updates do not always appear right away. Depending on your country, DHL may hand your parcel to a local delivery partner for the final delivery; that partner then shows up on the tracking page. Hasn't your order arrived within the estimated delivery time? Email us at support@havelalights.com and we will check the status of your shipment.

First check around your delivery address, such as your mailbox, porch or reception, and ask neighbours or household members: carriers sometimes mark a parcel as delivered shortly before drop-off or leave it in a safe place. Still can't find it within 2 business days of the delivery scan? Email us at support@havelalights.com with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, arrange a replacement or refund.

Email us as soon as possible at support@havelalights.com. We will do our best to help, but we cannot guarantee a change once your order has been processed, dispatched or handed over to the carrier.

Contact us as soon as possible through our Returns Portal or at support@havelalights.com. Include your order number, a short description and photos or videos of the lamp and of the packaging. We will review it and offer a suitable solution, such as a replacement part, a replacement, a repair or a refund. Every Havela light also comes with a 2-year warranty against manufacturing defects, LED failure and remote malfunction under normal use.